Business Process Re-Engineering


Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer. They typically adopt a new value system that places increased emphasis on customer needs. Companies reduce organizational layers and eliminate unproductive activities in two key areas. First, they redesign functional organizations into cross-functional teams. Second, they use technology to improve data dissemination and decision making .

Five major steps of Business Process Re-Engineering,Managers should: 


Refocus company values on customer needs;

Redesign core processes, often using information technology to enable improvements; 

Reorganize a business into cross-functional teams with end-to-end responsibility for a process;

Rethink basic organizational and people issues;

Improve business processes across the organization.

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